Refund policy

Return & Exchange Policy

At Mavericks of Scottsdale, getting the right fit and the right piece matters. If something isn't quite right, we're happy to help with a return or exchange under the terms below.

Return Window

Customers have 14 days from the date of delivery to initiate a return or exchange. Requests submitted after this window will not be eligible.

Item Condition Requirements

All returned items must be in original, unworn, and unaltered condition. Trying an item on for fit is fine, but items showing signs of wear will not be accepted. All original tags must remain attached, and items must be returned in their original packaging along with proof of purchase.

Custom & Altered Hats — Final Sale

Had the brim cut, or been branded per customer request is considered a final sale item. These modifications are permanent and cannot be reversed, so custom hat orders are not eligible for return, exchange, or refund. 

How to Start a Return

To begin a return, contact our team at info@mavscottsdale.com. Once approved, we'll send instructions for shipping your item back to us. Return shipping costs are the customer's responsibility unless the return is due to a damaged, defective, or incorrect item.

Refunds & Exchanges

Once we receive and inspect your return, we'll notify you of its approval status. Approved returns are processed as a refund to the original payment method or as an exchange, based on your preference. Please allow 7–10 business days for processing once the item arrives.

Sale Items

All sale and promotional items are final sale and not eligible for return or refund. Size exchanges on sale items may be considered case-by-case, subject to available inventory — reach out and we'll see what we can do.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us right away at info@mavscottsdale.com so we can make it right.

In-Store Returns

Have an online order you'd rather return in person? Bring a copy of your receipt to our location within 14 days of delivery.

Fine Print

Mavericks of Scottsdale reserves the right to refuse a return on any item not in resalable condition or that otherwise falls outside these terms. Items returned COD will have shipping costs deducted from the refund. We are not liable for packages lost or stolen in transit; if this happens, please allow 24–48 hours for us to investigate before further steps are taken. This policy applies to online purchases only.

For all questions, reach us at info@mavscottsdale.com. We aim to respond within 1–2 business days.